Simply Disastrous!

My husband and I have the worst record with all customer service.  Be the department store, grocery store, restaurants, etc.; it doesn't matter, we get the worst service.  So last night we ordered food via delivery and thus our reign of the worst delivery drivers out did itself.

First I placed the order which was a challenge in itself. The person on the other line barely spoke English and I am a soft talker but at last I prevailed and our food was on the way; 30 minutes to be exact.

An hour went by, we were not surprised considering our luck. Then I received a phone call from the place where we ordered; it was the delivery driver. "What's your address?" is the first words out of his mouth. I state my address and which point he states "that address doesn't exist" angrily. Now I am perplexed because I am standing in my house in which I have lived for 6 years thinking "YES it does exist". I politely reply "it does just follow  ___road to ___ and turn right, we are the fourth house down on the right". He says, now aggressively "I was just there and that address does not exist!". I breathe in to remain calm and state "I"m sorry you are having trouble finding our address but it is just down ____road to ____ turn right and we are the fourth house on the right; the house numbers are illuminated by the porch light."  "Well I will try again but you better be out on your front porch when I call you from ___road!" he replies vehemently and hangs up.  At this point, I am thinking why didn't he call us from his cell phone when he was lost and "what the hell".  My husband says "This is ridiculous we should just cancel the order". I agree but say we should just forget it, he is on his way.

Thirty minutes later (we live 10 minutes from this restaurant), the driver calls from his car and says "I'm on your street and I don't see you".  I restate my address and say "I'm standing on the front porch". He hangs up and then I see him pass our house and he doesn't stop. Now what? My husband says "That's it, I am calling and cancelling the order now!".  He calls the place and tells them we want to cancel our order because the driver has been rude and can't find our place. Of course all the lady on the phone can say to him is "so sorry" but nothing else. He is on the phone for about 3 minutes and still can't get through to this person when the delivery driver comes back down our street and parks two houses up from ours and walks to our house. When he gets to the end of the sidewalk he holds up the bag to his half cocked head and says "___ food here" then proceeds up the sidewalk to our porch. My husband, who is a very gentle, calm and collected person normally, walks out of the house with the cell phone to his ear (he is still trying to cancel the order) and points to our address and says "DUDE, ____" as he points to our numbers that are illuminated underneath one of the only porch lights on the entire block. "You were rude to my wife, we don't want the food anymore" my husband says.  "The food is still hot and you can forget the tip and we will only charge $20" the driver states. Then he adds "I didn't mean to be rude". My husband takes the food and we go inside.

We sit down to eat and I get a text from the driver (so typical of today's age) that says "Hey, I just wanted to say that I am really sorry about being late on your delivery. If I came across as offensive or rude, I promise  you it was not my intention. Again, I am very sorry for the trouble I caused". I text back "That's very nice of you to say. No hard feelings. Thank you".  Now we sit down to eat and we both look at each other and say "Well that sucked especially because this food is good."  My husband says "You realize we can never order from ____again because we have been labeled". And I say sadly shaking my head "I know".

To top it all of I checked our account the next day and the restaurant changed us the full amount not the $20 the driver said. Oh well.